Question 1

Do you offer same-day and midnight delivery?

Accepted Answer

Yes! We offer guaranteed same-day delivery (within 2-3 hours) and exact 11:59 PM midnight delivery across 150+ covered cities in India. You can choose your exact preferred delivery slot during checkout.

Question 2

How can I track my order in real-time?

Accepted Answer

Once your order is prepared and dispatched with our delivery rider, you will receive real-time tracking updates via WhatsApp and SMS. You can also track your status anytime under 'My Orders' on Floriwish.

Question 3

Can I customize the delivery time or address after booking?

Accepted Answer

Yes, you can request changes up to 3 hours before your scheduled delivery slot. Simply contact our celebration support team via WhatsApp or call with your Order ID.

Question 4

Are the flowers delivered fresh?

Accepted Answer

100% yes. We do not store flowers in deep-freeze warehouses. Our local florists handpick fresh blooms at 5:00 AM daily from growers and arrange them just before your delivery time.

Question 5

Are the cakes freshly baked or pre-made?

Accepted Answer

Every cake on Floriwish is baked fresh in licensed local artisan bakeries just 3 hours prior to dispatch. We never use pre-made frozen cake bases.

Question 6

Can I get a handwritten message card?

Accepted Answer

Yes! Every order includes a complimentary greeting card written by hand with real pen and ink on textured luxury cardstock.

Question 7

What payment options do you support?

Accepted Answer

We support all secure Indian payment methods including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and popular wallets. All transactions are 256-bit encrypted.

Question 8

What is your replacement or refund policy?

Accepted Answer

If an item arrives damaged or does not meet our high-quality standards, we provide an immediate free replacement or a full refund upon photo verification on WhatsApp.

Question 9

Are there any hidden delivery charges?

Accepted Answer

Standard delivery during normal daytime slots is completely free! Nominal convenience charges apply only for specialized fixed-time or midnight delivery slots.

Question 10

How does balloon and event decoration work?

Accepted Answer

Our professional decorator artists arrive directly at your home or venue with full styling kits to transform your space as per your chosen theme.

Question 11

How can local florists or bakers partner with Floriwish?

Accepted Answer

We actively empower local boutique owners! Visit our 'Become a Vendor' or 'Explore Franchise' page to submit your details and join our nationwide artisan network.

Frequently Asked Questions

Orders & Delivery

Freshness & Products

Payments & Refunds

Decorations & Partnerships

Still have questions?