Frequently Asked Questions

Yes! We offer guaranteed same-day delivery (within 2-3 hours) and exact 11:59 PM midnight delivery across 150+ covered cities in India. You can choose your exact preferred delivery slot during checkout.

Once your order is prepared and dispatched with our delivery rider, you will receive real-time tracking updates via WhatsApp and SMS. You can also track your status anytime under 'My Orders' on Floriwish.

Yes, you can request changes up to 3 hours before your scheduled delivery slot. Simply contact our celebration support team via WhatsApp or call with your Order ID.

100% yes. We do not store flowers in deep-freeze warehouses. Our local florists handpick fresh blooms at 5:00 AM daily from growers and arrange them just before your delivery time.

Every cake on Floriwish is baked fresh in licensed local artisan bakeries just 3 hours prior to dispatch. We never use pre-made frozen cake bases.

Yes! Every order includes a complimentary greeting card written by hand with real pen and ink on textured luxury cardstock.

We support all secure Indian payment methods including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and popular wallets. All transactions are 256-bit encrypted.

If an item arrives damaged or does not meet our high-quality standards, we provide an immediate free replacement or a full refund upon photo verification on WhatsApp.

Standard delivery during normal daytime slots is completely free! Nominal convenience charges apply only for specialized fixed-time or midnight delivery slots.

Our professional decorator artists arrive directly at your home or venue with full styling kits to transform your space as per your chosen theme.

We actively empower local boutique owners! Visit our 'Become a Vendor' or 'Explore Franchise' page to submit your details and join our nationwide artisan network.